Please read the following terms and conditions carefully before creating an account or requesting a service or product through our website, by registering and filling out your personal data form that appears to you when entering our website and approving this agreement. You will be legally bound by the following terms and conditions and the privacy policy agreement of our website .
You acknowledge that you are responsible for your access to our site, and you are responsible for all people who use our site through your Internet link or through your own account. If you do not agree to this Terms Agreement, you will not be able to use or order from our website or take advantage of its services.
The website www.karazcare.com reserves the right to amend this agreement from time to time without the need to notify you, and you acknowledge that every visit or request to our website shown shall be considered an agreement to the Terms and Conditions Agreement valid at that time. Your continued use of our site after changing Terms and Conditions Agreement shall be considered an evidence that you have read and agreed to the same.

Clause (1): About and the offers:

Our website is operated by Avostrata WLL Company for wholesale or retail services for perfume and cosmetics products and retail sale via internet , and it is a limited liability company, which was established and registered in the Kingdom of Bahrain under CR No. 1-119918. Our website is represented in an electronic platform for displaying, selling and marketing our products and services, companies, individuals or other commercial establishments contracting with us over the internet. The purpose is to facilitate access between doctors, service owners, clinics, cosmetic centers, medical and cosmetic professionals and the public, in addition to displaying and selling products for which we are the exclusive agents in the Kingdom of Bahrain and products that are not exclusive to us by providing electronic means to members and visitors of our site to facilitate their products purchase over the Internet and benefit from the services offered. In addition, submitting their requests and recording a balance for each order they make through our website.
We offer you additional temporary services for the purpose of promoting our website and attracting the public for our services and products in free delivery offers, which are for a specific period only and for customers residing within the Kingdom of Bahrain only. Accordingly, the origin of the delivery service is the customer’s obligation to pay the delivery service fees for each order through our electronic website.

Clause (2): Your personal account:

When you create a personal account on our website, we will provide you with a password of your own. You are responsible for maintaining the confidentiality of your account information on our website, your password and responsible for not disclosing this information to other people. In case of anyone uses your account, password and order one of the products or reserve the services offered on our website, you are solely responsible for paying for these orders made by the same, and we will not be liable for losses that you may incur as a result.
In case that you forget your password, we will enable you to reset a new password with full confidentiality on our application and you will be able to use our application. Moreover, we can also change your password at any time you wish in case you feel that your password is not protected.

Clause (3): Availability:

We display the products, services and promotions that are available at the order time via our website, and whenever we can fulfill the requests or services you specify and the offered products are available or not. We deliver your requests to you in the available working hours after creating and completing your order, processing and shipping. Therefore, if you are a resident or a citizen residing in the Kingdom of Bahrain, the process of delivering your orders will take from 3 days to a maximum of 7 days as the date of shipping the order. Accordingly, if you are outside the Kingdom of Bahrain, it will take a longer period of time, in addition to charging you the shipping costs in full.

Clause (4): Request via our website:

When you select your order through our website and add to the requests list, you will choose the payment method, which is limited to a Visa, MasterCard card, via Benefit,  or if you have a balance on our website.
We do not return or exchange the products that have been ordered through our website, unless you receive a different request from the one you ordered or when the product arrives and has been clearly damaged upon receipt. In the latter case, you shall refuse to receive the product and explain the same to the delivery service provider, and send us via Help request service on our website clear pictures of the damaged product at the time of its arrival to you with an problem explanation without neglecting any details. In other cases, if you receive your order, your receipt will be considered an acknowledgment of your acceptance of the product that arrived to you and any damage to the products you received does not a risk of loss against us. Moreover, you shall not be entitled to request a refund of your money. In case of the product damaged before its arrival to you for a foreign reason by no one, you shall be entitled to recover your money through a direct bank transfer to the bank account through which you made the payment when creating the reference order. In case some of our product are damaged that you ordered for a foreign reason by no one, the full amount will not be returned to you, but the price will be reduced as much as the product value as a result of the damage that occurred before the product is delivered to you.
In case you receive your order through our website and it has a missing item or you reserve a specific service and it has a deficient classification, you shall be entitled to recover the amount of the missing item by returning this partial amount of the total amount of the order through a direct bank transfer to the bank account through which you paid .
In case you reserve one of the services, products and promotions displayed on our website and the products that belong to the clinics owners, cosmetics  centers or doctors, we do not ensure the products or services quality, we do not check the products components and we do not follow up if they are compatible with the laws applicable in the Kingdom of Bahrain. In addition, they are the only ones responsible for their products and services displayed on our website, and they are the only ones responsible for compensating you in case that your products or services are damaged. When you press the complete order button and receive a message stating that your order has been shipped, you shall not be entitled to cancel the order or refund the amount, as you can cancel your order only if it is in the processing and preparation stage and before the shipment stage. In case of our approval to your cancellation request, the amount will be returned to you through a direct bank transfer to the bank account through which you paid, or through a direct bank transfer to the account that made the payment on the returned product. We would inform you that the return process may take a maximum of 30 working days.
In case that we are not able to accept the request through our website, we will inform you of the same by sending a message to your e-mail, no fees will be collected from you and the amount will be returned to you through a direct bank transfer to the bank account from which you paid the reference request. We or our contractors may offer you an alternative to the request that you requested in case of unavailability when completing the request.
When you complete your order and make an electronic payment, an interface will appear showing you the expected period in which your order will be delivered to you, this period is not fixed and may change according to circumstances. If you reserve one of the promotions, these offers will be specified by our contractors within a certain period in which you can benefit from the service provided by them, then if you encounter any problems related to reservations, appointments or any other problems in clinics or cosmetics centers, we will not be the party to bear the responsibility, but the owners of clinics and cosmetics centers will bear any damage that may affect you as a result of delay, cancellation or material damage to you .
If you wish to change your order address after completing the order, you shall send the correct address to us via our email and we will send the correct address to the delivery service provider.
If you do not receive the order within 15 minutes of the delivery service provider arriving at your address, the driver shall be entitled to leave your address and charge you for the delivery request.

Clause (5): Prices:

You are well aware that the prices differ between one product and another, between one service and another, as well as the prices differ between the owners of clinics and cosmetic centers. The price that is written under the product or service is not include the tax, before confirming your order, the service price or product will be displayed in addition to the value-added tax price that you bear. Moreover, at the page end, we will determine the total price for you, in addition to the price of the delivery and shipping service.
Prices shall subject to change from time to time, and these changes do not affect orders that occurred before the change. In case of an error in pricing, we will inform you of the same via your e-mail, and you may be able to cancel your order and request a refund of your money. We will indicate all prices with details before confirming the order, and you shall be entitled to accept or reject.
We are authorized by merchants to receive payments for their products or services on their behalf, and the payment of your orders through our application is considered a fulfillment of your obligations.

Clause (6): Promotional Offers:

The promotional offers on our website by the owners of clinics or cosmetic centers are exclusive offers to our website and are available only to the site’ members and visitors. These offers are temporary and limited in terms of time and scope, and our website shall be entitled to cancel, modify or remove these offers without notifying you of the reasons of the same.

Clause (7): Your card details:

We use the encryption feature when you make a payment using your card through our website, so we do not keep your card information and there is no option on our application that allows you to save your card data with us, therefore, we are not responsible that what happened to your card is any fraud such as theft or fraud. You agree on the electronic payment method included on our site, you acknowledge that the electronic payment process we use complies with the standards of the Central Bank of Bahrain, you irrevocably waive any rights you have under the laws or regulations applicable in present or in the future to claim us legally or take any legal action against us and you are also obligated to compensate us in case that you expose us to problems or losses as a result of using your card.

Clause (8): Access and use the website:

We allow you to access our site temporarily, as it is possible at times to close the site temporarily for any purpose, and we disclaim all responsibility for the same. In addition, your use of our site should not violate the laws and regulations applicable in the Kingdom of Bahrain, your use may  not be bad,  harmful to us or to others. Accordingly, you will bear civil and criminal responsibility for your actions that violate the law, such as offensive comments, uploading, downloading or sending any material that does not comply with the standards of our website.

Clause (9): Our website content standards:

Our standards apply to the products, services and offers that we display to you through our website, and to the interactive services associated with them, which are in the form of opinions and evaluations. Therefore, these opinions should not be contrary to the laws of the Kingdom of Bahrain and should not contain:
  • Defamatory materials for merchants, our application or publishing obscene materials or materials containing insults, slander and incitement.
  • It shall not promote any sexual materials, violence or discrimination on the basis of race, sex, religion, nationality, title, disability or age.
  • Threatening, abusing or violating the privacy of another person, harassing, or causing embarrassment or inconvenience.
  • It shall not contain advertising, promotion or assistance in an illegal
  • Deception or fraud of another party.
Accordingly, we shall be entitled to withhold your comments or ratings when they are inconsistent with our standards set out above. You acknowledge your criminal, civil liability and compensation for damage caused to us, our contractors, third parties, our agents, partners or employees, including compensation for attorney fees that we may appoint to do legal procedures against you for any of the previous, similar acts or causing harm in one way or another.

Clause (10): Terminating your membership:

In case you breach any of the provisions of this Agreement and our Privacy Policy, we will consider that a legal and material breach of these agreements. We shall be entitled to take any administrative or legal action, including cancel your membership on our website permanently or temporarily, or blocking you from our website so that you cannot visit, as well as the immediate removal of materials that you have downloaded or uploaded to our application that contain material that violates our content standards, issuing a warning to you via notifications and your e-mail, taking any legal action against you, disclosing your misuse information to legal authorities, lawyers, prosecutors and police stations.

Clause (11): Intellectual Property Rights:

The content, design, logo, images and trademark on our website belong to us alone and are subject to intellectual property rights laws applicable in the Kingdom of Bahrain. You are not entitled to copy, reproduce, publish or broadcast any image, idea, content or logo of our application, except for your personal use to your Your, which is for non-commercial purposes.

Clause (12): Health Standards:

We are in agreement with the cosmetic centers owners, cosmetic and medical clinics and delivery service providers who contribute to the provision of products and services through our application, provided that they provide their services and products in a clean and precautionary manner and in accordance with the conditions followed by the Ministry of Health, in order to avoid infectious diseases such as the Corona virus and other diseases. Accordingly, the service provider provides its services without observing the followed conditions, the latter alone bears the responsibility and we disclaim all responsibility for the harmful acts that may caused by the same.

Clause (15): Dispute Resolution Methods:

In case of any dispute between you and us regarding this agreement, it is agreed between the parties that this agreement shall be governed and interpreted in accordance with the laws applicable in the Kingdom of Bahrain. Any disagreement or dispute that may arise in the implementation or interpretation of this contract and cannot be resolved amicably, the Bahrain courts shall have the jurisdiction in adjudicating the same.